ANALISIS KINERJA UNIT PELAYANAN PUBLIK JAMINAN KESEHATAN DAERAH KABUPATEN BERAU

Abstract

This study aims to determine how the performance of the regional health insurance public service units in Berau Regency in an effort to improve health services for the poor. The analytical tool used in this research activity uses the Community Satisfaction Index (IKM) based on KEPMENPAN No.25 / 2004. The IKM value is calculated using the "weighted average value" of each service element. In calculating the community satisfaction index for the 14 service elements studied, each service element has the same weight. The results showed that the IKM Conversion Value was 70.55 in the interval 62.51 - 81.25. This figure shows that the value of service quality is the same as "B", which means that the performance of the regional health insurance public service units in Berau Regency is measured based on the overall Community Satisfaction Index in the "Good" category. However, in the future the performance of the regional health insurance public service units in Berau Regency must continue to be improved.